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NEW QUESTION 51 – NEW QUESTIONS 60
Your company help desk uses System Center 2012 Service Manager to manage and track problems.
You need to ensure that the manager of the help desk is notified automatically when a high-priority incident is updated.
What should you configure? To answer, select the appropriate configuration in the answer area.
Before notifications are sent, first configure each notification channel, such as the settings for Simple Mail Transfer Protocol (SMTP).
Notification messages are sent based on a notification template.
Therefore, you will need to create a notification template.
You can then use the Notification Subscription wizard to subscribe a group of users to a notification that will be sent whenever the changes that you specify occur.
Finally, you can verify that a notification is sent by manually generating the change.
Your role of Systems Administrator at ABC.com includes the management of the company’s private cloud.
The private cloud is hosted on an internal System Center 2012 infrastructure.
System Center 2012 – Operations Manager (SCOM) is used to monitor all network devices.
The network has a leased line connection to your ISP.
A router managed by the ISP connects the leased line to the LAN.
The router is configured to allow only the ISP to access the configuration of the router to comply with the security policy of the ISP.
You want to use System Center 2012 – Operations Manager (SCOM) to monitor the router and alert you if the router goes offline.
You need to configure SCOM to discover the router while adhering to the ISP security policy.
Which access mode should you use?
A. SNMPv2 only.
B. ICMP only.
C. ICMP and SNMPv2.
D. SNMPv2 and SNMPv3.
You have a System Center 2012 R2 infrastructure that contains three servers.
The servers are configured as shown in the following table.
You need to create a self-service request offering that will allow users to provision new virtual machines.
On which server should you perform each of the following actions?
To answer, select the appropriate server for each action in the answer area.
Your company has a private cloud that is managed by using a System Center 2012 Operations Manager infra structure.
You have a line-of-business web application named App1.
App1 stores its information in a dedicated Microsoft SQL Server 2008 database.
You need to create a central diagram that contains the complete health information of Appl.
You import the SQL, IIS, and Windows Server management packs.
What should you create next?
A. a dashboard view
B. a distributed application model
C. a Service Level Dashboard
D. a diagram view
You need to create a distributed application first to be able to create the service level dashboard.
First a DA, followed by a service level objective, and finally a Service Level Dashboard.
Drag and Drop Questions
Your company has a private cloud that is managed by using a System Center 2012 Operations Manager infrastructure.
You need to ensure that members of a group named Group1 can resolve printing alerts by using the Operations Manager console.
The solution must minimize the number of Operations Manager permissions assigned to Group1.
Which three actions should you perform in sequence? (To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.)
1. Import the Windows Server Print Server Management Pack – Required for monitoring printing
2. Create an Operator User Role – Required to add Group1 to SCOM
3. Scope the User Role – To set this role to access print alerts only
No – Create an event viewer alert, technically feasible to set logging of print queues and then monitor events but Microsoft always asked for the BEST solution, hence the Print MP
No – Create a Subscription, there is no mention of notifications in the question
No – Create a run as account, the question says resolve the print ALERT not the fault itself
Your company has a datacenter in Los Angeles that contains a System Center 2012 Operations Manager infrastructure.
You create three unsealed management packs named Pack1, Pack2, and Pack3.
You create an override for Pack1.
You create a group in Pack2.
You need to apply the override for Pack1 to the group in Pack2.
What should you do before you apply the override?
A. Seal Pack1.
B. Create a new class in Pack3.
C. Create a new class in Pack1.
D. Seal Pack2.
E. Create a new class in Pack2.
When you create a group, you save it to an unsealed management pack. However, an element in an unsealed management pack, such as a group, cannot reference an element in a different unsealed management pack, such as an override or a view. If you are going to use a group to target an override or scope a view, you must either save the group to the same unsealed management pack as the override or view, or you must seal the management pack that contains the group. If you save the group to the same unsealed management pack as the override or view, you can only use that group for overrides and views that are also contained in that unsealed management pack. If you seal the management pack that contains the group, you can reference that group from other unsealed management packs. However, you cannot easily change any group settings in the sealed management pack or add new groups to the sealed management pack.
Your company has a private cloud that contains a System Center 2012 Service Manager infrastructure.
The help desk uses Service Manager to manage and track incidents.
Service desk analysts report that they receive many Windows 7-related incidents.
You need to create a classification for the Windows 7-related incidents.
What should you configure to create the classification? To answer, select the appropriate configuration in the answer area.
Your company has a private cloud that is managed by using a System Center 2012 infrastructure. You discover that several users create incidents for the same issue by using the Self-Service Portal.
Over 100 incidents are created.
You need to ensure that all of the incidents can be resolved as quickly as possible.
What should you do?
A. create a service level objective (SLO).
B. Create a queue.
C. Select the Link to New Parent Incident task.
D. Select the Escalate or Transfer the Incidents task.
How to Create a Parent Incident from an Incident Form
In SystemCenter2012-ServiceManager, one way a help desk analyst can create a parent incident is when an existing incident is already opened. You can create a parent incident using the following steps. A parent incident serves as a container for several incidents. The following procedure is performed on an incident that is neither a parent incident nor a child incident.
Afterward, a new parent incident is created and the existing incident is converted to a child incident.
To create a parent incident from an incident form
1. In the Service Manager console, open the Work Items workspace, and in the Work Items pane, expand Incidents.
2. Select any Incident Management view that contains active incidents, and then select an incident.
3. In the Tasks pane, click Edit to open the incident.
4. In the Tasks pane, click Link to New Parent Incident to open the Link to New Parent Incident dialog box.
5. In the Link to New Parent Incident dialog box, select a template to create the new parent incident with, and then click OK.
For example, select Networking Issue Incident Template, and then click OK.
6. In the Title box, type a new description or modify the description that is inserted by the template.
For example, type Network Outage in Bldg 773.
7. In the Affected user box, select the user who reported this incident. For example, select Joe Andreshak.
8. In the Alternate Contact Method box, enter additional contact information for the affected user (optional).
9. The Child Incidents tab appears in the form where you view the child incident that the new parent incident is grouped with and where you can add other child incidents.
10. In the parent incident form, click OK to close it.
11. In the original incident form, click OK to close it.
Your company has a private cloud that is managed by using a System Center 2012 infrastructure. The network contains an Operations Manager infrastructure and a Virtual Machine Manager (VMM) infrastructure.
You implement a Microsoft SharePoint Server 2010 farm that is hosted on 10 virtual machines. The company defines a service level agreement (SLA) for the farm’s availability of at least 99.9 percent uptime.
You need to ensure that the company’s compliance officer can identify whether the SLA requirement is met.
What should you do?
A. Create a distributed application that contains the servers and the services used by the farm.
Create a Service Level Tracking object for the distributed application.
Add a service level objective (SIO), and then set the goal to 99.9 percent.
B. Create a group, and then add all of the farm servers to the group.
Create a Service Level Tracking object.
Add a service level objective (SLO), and then set the goal to 99.9 percent.
C. Create a group, and then add all of the farm servers to the group.
Create a performance collection rule for each front-end Web server m the farm.
Configure an alert if network availability falls below 99.9 percent.
D. Create a distributed application that contains the servers and the services used by the farm.
Create a performance collection rule for each front-end Web server in the farm.
Configure an alert if network availability falls below 99.9 percent.
Adding only the servers doesn’t mean, that the services (SharePoint) are available.
So it must be a distributed application.
Your company has a private cloud that is managed by using a System Center 2012 Orchestrator, System Center 2012 Operations Manager, and System Center 2012 Service Manager infrastructure.
You discover that a service on a server repeatedly stops.
You need to configure a solution to remediate the recurring issue automatically.
What should you do?
A. From Service Manager, create an incident template.
B. From Service Manager, configure an incident event workflow.
C. From Operations Manager, configure the CI connector.
D. From Operations Manager, create a monitor.
When creating a monitor, you can create a recovery action
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